Standard Chartered Singapore Marathon 2007

20, November, 2007

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The dates are indeed drawing nearer, and nearer… for the enthusiasts of jogging, actually about eleven days to go – 2 December 2007.

The official site is refreshed with a a new post to remind all who have signed up on the Race Entry Pack Collection 2007 (SCSM-REPC’07). The is a must (mandatory) to collect it on the specified dates at the designated venue (SUNTEC Singapore International Convention & Exhibition Centre, Hall 603)

Well, if you are unable to turn up, do send a representative to collect it on your behalf. Your representative, however, must produce the signed letter of authorisation, race entry confirmation slip, photocopied identification ard (NRIC) and a photo id. Any other details may be read from the official site – Standard Chartered Singapore Marathon 2007.

For all who are not running for one reason or another, but are keen to support, you could be a runspirator (huh… what’s this?). Check this up on the official site, too. it’s not too late to register as a runspirator, and it’s easy – just call Cindy at 65-62738932, or email id – runspiration@singaporemarathon.com

For all who signed up, don’t give up last minute, unless it’s for medical reason. Whether it’s a 10-km, 21-km (half) or4-km (full) marathon, it’s got to be the best that you are going for. Go with a prepared state – physical, mental and emotional. By the way, have you gone for your medical checkup? if you have not, it wise to do so – tell the doctor you are going for the ____-km run, and he could do relevant checks for you, to make certain that you are fit for the run. Once you are medically fit, what remains is your endurance, your will power to overcome the tiredness. Once you push through that ‘certain’ distance, you will find yourself at ease for the next x number of of kilometres.

Here’s wishing success to all…:)

Standard Chartered Singapore Marathon 2007 – Race Entry Pack Collection (REPC)

1, November, 2007

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Hi, I just received an email from the Standard Chartered Singapore Marathon Organisers detailing the specifics on the Race Entry Pack Collection. If you have registered, paid for it, but you have not received the email yet, you may like to give it a check.

On the specifics, it advises on the following details –

  • Venue – SUNTEC City, Hall 603
  • Date – between 23 and 25 Nov 2007
  • Time – between 11am and 8pm

If you are not able to collect it, you may authorised someone else to do so, but do remember to print out the authorisation document.

The rest of the specifics may be read from the Singapore Marathon site.

Back to service excellence, in the meantime…

31, October, 2007

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Well, let’s us get back to talking about driving the attitude of service excellence to its apex. Afterall, alot of us are in service industry, ya? We talked about it in service excellence traiining; we learned about it from motivational speeches and presentations. Well, put it into practice – we should be serving people so well that they remember us, and then refer us to others – now, this should be our motto!

In one of my previous post, I talked about Customer Relationship Management (CRM). From a recent presentation, my colleague introduced five key words to me – It begins with COLLECTING your customer’s details – their preferences, interests, requirements as well as the disclosable particulars. UNDERSTANDING and this includes analysing the details so that you could prepare to meet their needs and service them more effectively and efficiently. Once you have understood your customers,, you could begin DIFFERENTIATING their needs and interests. In doing so, you are segmenting your customers and preparing to service them based on what you have understood and discovered about them. With differentiation, you may now begin to market the right products, to the right customers, at the right time. In doing so, you are TARGETTING at the specific groups of customers (or even the preferential, high yield individuals) with products or services that relate specifically to their expressed (or implied) needs. Finally, we land on the key word, SERVICING your customers with specificity and making your customers happy, as a result.

The bottomline of CRM is really about retaining your customers, making them return to you, because you remember their needs, you remember their requirements. You want a turn a customer who has made a one-time or two-time visit into a more frequent one – a loyal customer, that is. Every ones – that retaining your customers is chaper than setting aside a huge budget on advertising and mass untargeted marketing. I quote from Dr Nancy Rauseo of Florida International University – “It’s eight to ten times more expensive to acquire a new customer than to retain one“. Well, what do you think?

With slightly more than a month to go … are you ready for the Singapore Marathon 2007?

29, October, 2007

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Well, I would have been ready a week or so ago, if not for the doctor’s advice that I should not pursue it… sigh. Nevertheless, I am glad for all who are registered and are ready for the race of the year. Whether it’s for 10-km, 21-km or the full marathon of 42-km that you are working on, it’s a challenge that should undisputably be a boost on your ego.

This Standard Chartered Singapore Marathon 2007 has attracted participation from running enthusiasts from all over the world. And for sure, it will continue to do so this and next years to come.For you who have been practising hard for it – do remember: consistency in your practice and in your speed is important. You have about three weeks to inject consistency into your speed and momentum. Perhaps, try not to over exert in the last one-and-a-half week prior to the actual run. If you have not, you should be on a carbo-load from here on. Be sure to have your glaucosamin if you have knee cap injuries due to wear-and-tear challenges – the supplement for the joints.

Above all, have fun. The run is about challenging yourself and feeling the kick. For me, it’s the joy to worship and be with God at the same time as I run. That joy, that closeness with God is most rewarding in the midst of the run.

In pursuit of 10-km quarter Standard Chartered Singapore Marathon 2007

9, October, 2007

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The upcoming, everybody-runner-has-been-waiting-for-event, the Standard Chartered Singapore Marathon 2007, happening on December 2.

Yes, I did sign up for it… yes, my plan has been to move on to 21-km run, then the 42-km run within these five years. Unfortunately, for some reasons, I may not be able to pursue my desired running / jogging distance. Not being able to pursue Plan A simply means that I need to have Plan B kicking in. That’s what it is in life. Neverthless, as a Christian, I believe that in all things, God has good reasons for allowing events, good and bad, to happen. Afterall he knows what i will go through even before I was formed! Read Psalm 139 (Click on it), especially Verse 16.

I may just start another blog to talk about why I am not pursuing it anymore – defintely some good valid reasons, not lame ones of course.

If you, my readers, have signed up for the Singapore Marathon 2007, I would ecourage you to push yourself to go and complete the distance you sign up for. You will defintely derive a great sense of achievement, whether it’s for the quarter, half or full marathon of 42 clicks.

The Singapore Marathon 2007

18, September, 2007

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With a coundown to 74 days before the run, my knee cap injuries seem to be acting upon me again… sigh… 😦

I took a complete break from jogging last week due to the injuries, and religiously took the Procosa II (USANA’s brand of Glaucosamin. This supplement would have been effective if not for my over-zealous practice for those few weeks. So, my friends said, “John, acknowledge and accept your age…”; well, I have to, I suppose.

Anyways, for the many of us who are jogging (or running fast) for the marathon, do remember to build up to it. Generally, the doctor has given the advice that in our jogs, we must not exceed the 170-heartbeat mark. It’s wise to heed the advice. To know your heartbeat rate, perhaps, it’s good to get a watch that tells your heartbeat as you jog. the known brand that has this – oregon scientific. If you carry a DBS credit card, you could even purchase it online. Check this up – DBSMe Singapore

If you are not running for that day, but would like to help up those who are, you may want to become a volunteer. I understand they open registration for volunteers from 18 September 2007. check the site – Standard Chartered Singapore Marathon 2007 (Volunteers Needed).

If you are running, it may be good to check up the route, perhap seven to jog through it, and get a feel of the distance you are going for – 10-km, 21-km or the full marathon of 42-km. The website for the marathon lists suggestions of venues that we could go to for the training. Check this up – The Training Spots.

Above all, let us all have fun… and I hope to recover fast from my knee-cap injuries and start my practice again.

The Standard Chartered Singapore Marathon – 2 December 2007

13, September, 2007

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The much awaited Singapore Marathon is coming; something like two and a half months away.

The Standard Chartered Singapore Marathon 2007

I have already registered for the run, but only the shortest possible 10-km run. Nah, I am not ready for the half (21-km) or full (42-km) run; as I have not run for many years due to a sustained injury (on both my knee caps). I only started my jog sometime in March this year.

Well, if I am okay with this run, I will pursue for the 21-km next year.

Long distance running pushes the elements of perserverence and focus, and in life skills development, alot has to do with these two elements. So, if you have not tried long-distance running, go for it – it helps you tremendously in your ‘life growth’; one of the lessons – the 4.5km jog

Going the Extra Mile!

11, September, 2007

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The phrase has been used far too many times, we dwell on it in customer service excellence training … but what exactly does it mean – “going the extra mile”?

For the many of us in service line, it simply means that you extend the level of service that is beyond the normal expectation of your customers.

“Cool… I could do that easily.” You may say. But think again, “Going the extra mile” for the customer who is totally upset with you (or your company) for the service failure that occurred sometime back – can you do that?

It is easy to please the customer when he is nice or polite to you – well, we understand it as the law of reciprocity. But to be nice to someone, and to go beyond your usual good service when that guy is throwing alot of nastiness at you… now, if you are able to do that, I must say you are really into service excellence.

We must be mindful that service excellence performed at the time when there is a general air of good mood is fine; but service excellence performed at the crisis stage when the customer is yelling at you and wanting to report your company to Case Trust – that is great service. That customer will certainly remember you as one of the great guys. All of us must learn that; all of us service folks must attain that level, which I must say, demands lots of experience, lots of encounters so that you are given every opportunity to polish yourself up. No longer is it textbook-learning; IT IS LEARNING SERVICE EXCELLENCE THROUGH LIFE EXPERIENCE!

Service excellence… or service lacking

3, September, 2007

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You probably notice by now that the number of articles related to ‘service’ is increasing. In a way, it is a reflection that service is an important element, which sadly, is not a prioirty in alot of service outlets. And I am talking about it in the Singapore context.

The world is talking about CRM (Customer Relationship Management), about the importance of personal customer touch. I definitely agree to it. However, if the engine is malfunctioning, let’s fix the engine before you consider ramping up the speed of the car. Similarly, let’s make sure we could spruce up the service orientation before we introduce the key principles of CRM, with a set of tools. Tools don’t help if the human factor, the human touch is not there. The human touch pertains to how we care for our customers, how we put our customers first, hwo we could regard them as ‘King”; in so doing, we are towards achieving the essence of customer service excellence.

So, personally, I have been reminding myself about enhancing my service mindedness. i will press on to do so, even as I recover from failings and errors. Let us learn, especially from the thirteen-year old boy who served me at Jade, Century Square (in Tampines, Singapore) – Service, let us learn.

Hello, to my readers…

10, August, 2007

John, the adult trainer

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Hi, my greetings to all who have been coming back to check for the latest, or to you who have just chanced upon it. I hope you have enjoyed the write-ups so far. By all means, use the analogies, stories or real life experiences that I have here if you happen to be training, teaching or presenting on related topics / lessons. As a trainer, I love to impart my knowledge and skills… yea! But I must qualify that I still have alot to learn, and I wait to learn from many of you who are reading my stuffs here.

I have included another category – Quotable Quotes. These are my own quotes, which came about each time I ponder on related issues.