Life Skills and Service Excellence
- with analogies, illustrations, stories, life experiences, video clips, activities, games… what have you… -
A. Introduction
B. Using Analogies in Training
- 00 – Using Analogies
- 01 – Six reasons for using analogies
- 02 – Hey, where’s my ball?
- 03 – You eat when you are hungry
- 04 – Nip the problem at the bud, ya?
- 05 – Drink the coffee to know if it’s sweet
- 06 – Finally, I managed a 4.5km run
- 07 – Starting your descent, down the cliff
- 08 – Keeping you car in lane – FOCUS
- 09 – Light at the end of the tunnel
C. Life Skills
- 01 – My boy trained me, as I was training him …
- 02 – My boy has finally arrived, riding his bicycles happily
- 03 – The story continues – my boy who has learned to ride his bicycle
- 04 – Managing my upsetness
- 05 – Making assumptions?… maybe not so wise, sometimes
- 06 – It’s my boy again, and his bicycle…:)
- 07 – Be aligned my friend whe you communicate
D. Driving... and Life Skills
E. Service Excellence
- 01 – Service, let us learn – from whom?
- 02 – C stands for customers; C stands for Care
- 03 – Fish soup for you today
- 04 – You want customers? Then show that you are ‘hungry’!
- 05 – The point of initial acknowledgment
- 06 – Service with Excellence, even with your neighbours
- 07 – When service fails, express your ’sorry’ genuinely
- 08 – Service Excellence… be sensitive to unexpressed needs
- 09 – Chilli on my fried oyster-eggs
- 10 – Smile, the most basic element of service
- 11 – Excuse me, the steak is cold!
- 12 – I am sorry, Sir; our last bowl of ‘lala’ ramen was just sold out
- 13 – Service excellence… or a mis-service – These pleated pants look nicer on you.
- 14 – Hi, May I have five minutes of your time?
- 15 – Looks like you need a little help?
- 16 – I don’t know, but let’s test it
- 17 – Service is being conscious of how you serve your customers
- 18 – Ask, do not assume for your customers
- 19 – Building trust, Enhancing service
- 20 – Could I have the bill, mdm?
F. Quotable Quotes
G. Useful Resource Sites - Service Excellence
H. Useful Resource Sites - Trainers
Miscellaneous
Motivational
Links …
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